Call Us: (720) 941-7788

FAQs

Frequently Asked Questions

Common File Upload Questions or issues:

Q: What file formats do you accept?
A: At this time we accept .jpg, .png and .pdf.
Q: Why is the viewer not working on .PDF file?
A: At this time the technology only views .jpg and .png files. Your files will upload; regardless of the file preview. You will be able to download a preview of your file; when you hit approve. Just make sure you used our FILE REQUIREMENTS or our templates for accuracy. We will manually view each file prior to printing.
Q: What happens if the viewer is off-set?
A: Make sure the file is the exact dimensions of our FILE REQUIREMENTS. Again your file is safe; however make a note to us in the notes selection (under shippers info) on the checkout page; and we will make sure your file is correct prior to printing.
Q: Where do I add my Credit Card information?
A: We manually run your credit card info. in order to pass the savings to our customers. Please add your info in the Notes section (under shippers info) on the checkout page. Or you can call us with the info.

How do I sign up for a Wholesale Account?

  1. Go to the top right hand corner of our website: and click on the “My Account” link.
  2. Under the “Register” section: add your business email address where indicated.
  3. Create a “Password” for your account where indicated.
  4. Under “Account Type”: Be sure to select “Wholesale Customer” From the Dropdown menu.
  5. When you are finished; hit the “Register” button.

You will only see retail pricing until you are approved by Colorado Textile for a Wholesale account. Please allow up to 24 hours for approval process. For questions please call if you need approval right away; and we can review immediately!!.

How do I Log in?

  1. Go to the top right hand corner of our website: and click on the “My Account” link.
  2. Under the “Login” section: add your business email address where indicated.
  3. Add your “Password” for your account where indicated.
  4. When you are finished; hit the “Login” button.

Why Dont I see Wholesale pricing?

  1. It could be that you have not been approved yet. Call us to make sure you are on our wholesale account list. Could take up to 24 hours. In case of an order emergency; call us and we can review your account right away. Another option is to make a note on the Notes section (under shippers info) on the checkout page: We can adjust your pricing manually; especially since we run your credit card manually as well.

How do I Upload Files? Via “ADD TO CART AND UPLOAD FILES” section.

When you are ready to order a product:

  1. We recommend downloading our template (download from the product page) first or using the File requirements to create your file.
  2. Once your template is downloaded: create your artwork according to the specs on the template or the File Requirements section. This is a REQUIREMENT for successful file uploads.
  3. When you are ready to upload your file: Go to our website and select the product you are going to purchase.
  4. Add the Quantity you want to order
  5. Press “Add to cart and upload files”
  6. You will be redirected to a new screen where you will see the “Upload Box”. Drop your file in the box and/or use the “Select Files” button; and find your file from your saved location.
  7. Your file will upload; wait until you are at 100%
  8. Your file is going to save and resize.
  9. You will need to approve your file; Make sure your artwork will not be cut off; according to our preview. NOTE: PDFs will not show a preview!! Your file is uploaded; and will still send to us. Just make sure your followed file requirements. We will notify you if your file is not correct. If your preview shows white on the bottom half; make a note in the notes section; and we will verify on our end. The original file uploads to us; the view is just a viewer.
  10. Approve your file if you are satisfied with the preview. see above for white bottom half.
  11. If you are done; go to cart or continue shopping.
  12. During checkout; verify your mailing address; and info. You can add your credit card info in the notes section and/or call us with the info.

If you have any issues email: Our Webmaster. Problems will be looked at immediately.

. In the meantime; you can email us your file or use our “Design from Blank” Section.

Address:

975 E. 58th Ave • Denver, CO 80216
Phone: (720) 941-7788
Fax: (303) 308-3002

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Disclaimer

All prices are in USD Copyright 2015 Colorado Textile